Disclaimer
Although duty and care is taken to provide you, the amazing reader, with accurate and truthful information, please note that although countless investigations are undertaken to pick up any glitches, we cannot guarantee the accuracy of all the information we post. For example prices may be subject to change, and typographical errors may occur. We will do our best to keep this site up to date with correct information as we don't want any of you to be confused by anything you read or see. Understand that this is a manual process, so please realise that we may not be able to remove or edit particular parts immediately.
If you find anything suspect or misleading in anyway, please contact us
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Privacy Policy
1. Introduction
Grill'd respects and upholds your rights to privacy protection under the National Privacy Principles contained in the Privacy Act 1988 and any similar state or territory legislation applicable to Grill'd's operations. This policy describes how we manage any personal information we have about you.
2. What personal information about me does Grill'd collect or hold?
If you are a customer or prospective customer, Grill'd may collect or hold information received as a result of any dealing, transaction or interaction with you, including:
- our contact details, such as name, address, phone numbers and email address;
- any information you provide to us as a result of any dealing, transaction or interaction (for instance any feedback or requests for information); and
- any information you submit for the purposes of joining any rewards program (or other such program) or collected as part of the administration of any such program.
If you are a prospective franchisee, Grill'd may collect or hold information relevant to becoming a franchisee, including:
- your contact details, including name, address, phone numbers and email address; and
- financial and other related information you submit to us as part of your application to
become a franchisee.
If you are an applicant for employment, Grill'd may collect or hold information relevant to such employment, including:
- your contact details, including name, address, phone numbers and email address; and
- employment and other information you submit to us as part of your application for employment (which includes any information contained in any resume you provide to us).
Grill'd may also collect or hold other information you have provided to us as a result of any dealing, transaction or interaction with us which is not specified above.
Grill'd may also collect and hold statistical information regarding the use of our website which may include your computer's internet protocol address and the date and time of your visit.
If at any time you provide the personal information of another person to us then you must ensure that that person has read and understood this policy and separately consents to that personal information being used and disclosed by us for the above purposes.
3. What does Grill'd do with my personal information?
We use personal information about you:
- to assist in providing goods and services to you;
- to assist in responding to any requests you make to us;
- to communicate promotional offers and special events;
- for our internal administrative, marketing, planning, product development and research requirements;
- to process and assess applications received by us (for instance in selecting franchisee candidates or employment candidates);
- to administer any completed agreement and provide the services thereunder;
- to administer any rewards program (or such other program) which Grill'd may decide to implement;
- for any purpose made known to you at the time of collection of your personal information.
Grill'd may disclose the information collected to agents and employees of Grill'd and/or franchisees of Grill'd and/or their agents or employees but only for the purpose for which such information was collected.
At any time you may opt out of receiving any communications from us (other than as required for the operation of our business, eg regarding payment of your account).
4. Openness
You may request access to personal information we hold about you by writing to the Grill'd Privacy Officer at the address below. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices as to how you access it (eg emailing or mailing it to you).
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it. We will consider if the information requires amendment.
If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
Any questions about this policy, or any complaint regarding treatment of your privacy by us, should also be made in writing to the address below.
Our contact details are as follows:
Grill'd Support Office
26 Liddiard Street
Hawthorn, Victoria, 3122
Phone: (03) 9819-0071
Fax: (03) 9819-0611
5. Miscellaneous
In this policy "personal information" has the same meaning as under the Privacy Act. References to "Grill'd" are to Grill'd Pty Ltd (ACN 106 297 394), Grill'd Franchising Pty Ltd (ACN 116 019 231) and Grill'd Leasing Pty Ltd (ACN 116 019 259).
This policy represents our policy as at 5 September 2005. We may change this policy from time to time. Although we intend to observe this policy at all times, it is not legally binding on Grill'd in any way. From time to time we may regard it as necessary or desirable to act outside the policy. Grill'd may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Privacy Act or other applicable legislation.
Moderation
Got something to share? Want to declare undying love for one of our burgers? Or perhaps you want to tell us to pull our socks up a little! Whatever the reason, we love hearing from you. But we do need to ensure burger lovers young and old can surf our site in safety. So here are the "Ten Commandments" for posting comments on our website.
"Thou shall not" ...
- Include any personal information about yourself or others in your comments (such as private addresses or phone numbers).
- Impersonate or falsely represent any other person. Be yourself.
- Be abusive, harassing or threatening toward others.
- Make defamatory or libellous comments.
- Use insulting, provocative or hateful language.
- Use obscene or offensive language.
- Post material that infringes the intellectual property rights of others.
- Promote commercial interests. Remember, we hate spam in our burgers and in our posts!
- Post multiple versions of the same view to the forum - we hear you loud and clear the first time.
- Include internet addresses or links to websites, or any email addresses, in your contribution.
We will be moderating these comments and have the right to not publish comments based on the points above.
Looking forward to hearing from you.