Q. What is Relish?
Relish is our membership program and it's your way into the Grill'd family.
Once you're in, you'll get a cut of exclusive benefits like a free drink for your birthday, free chips after your second visit and a free drink after your fifth.
After your 8th visit, we’ll give you the choice to do more with your hunger by donating a meal to someone doing it tough in our cities or taking a free burger for yourself.
Q. What are the benefits of joining Relish?
You get the opportunity to feel good by choosing to donate a meal to someone doing it tough in our cities through the 8 & Donate program.
Exclusive member offers such as birthday drink, early access to new products, free trials.
Every member will receive a free famous snack size chips after their 2nd visit and free standard drink (incl alcohol) after their 5th visit, we will let you know about any other offers in the future.
Q. How long do I have to redeem my birthday reward?
Your Birthday offer are can be redeemed within 14 days from the date of receiving your offer, which will be emailed to you a few days before your birthday.
Q. What am I donating?
Grill'd will donate the value of the cost of a burger to Vinnies to feed someone doing it tough in our cities.
Q. Who am I donating to?
We are donating a meal to someone doing it tough in our cities through Vinnies.
Q. If I purchase 8 burgers in one visit, do I get the opportunity to take or donate?
No, that is classed as 1 transaction.
Q. Is 8 and Donate only for burgers, or do salads count?
It is applicable to all transactions including at least one Main Item – burgers/ salads and two sliders.
Q. Can I scan my membership after the transaction is processed/for past orders?
Unfortunately, we cannot scan a membership after the transaction has been finalised.
Q. How long is an '8 or Donate' voucher valid for when a member chooses to 'take'?
The 'Take' voucher is valid within 4 weeks of issue.
Q. Will I get communications from Relish if I sign up?
Yes. You will receive communication and offers that are relevant to the you.
Q. Can I opt out of communications from Relish?
Yes. You can unsubscribe via email or turn off notifications in the Grill’d App.
Q. Can I still be a member if I opt-out of Relish communications?
Q. How often will I be contacted by Relish?
We will contact you from time to time about:
- New products and events
- Offers and benefits, including birthday offer
- Ratings and reviews
Q. How do I use my membership/earn rewards?
Scan your membership barcode every time you make a purchase.
Q. Can you tell when I place my order how many visits I have made so far?
Yes. When you scan your member barcode, our team member will be able to see how many visits and any donations you have made as a member.
Q. What if I don't have my Relish membership barcode with me? Can you look me up on the system?
Unfortunately, we cannot look up members at till.
Q. Can I use my Relish membership in any Grill'd restaurant?
Yes - at this time Relish benefits can only be redeemed in restaurant.
Q. Can I give my Relish barcode to friends or family?
Your Relish membership is about you as a regular member of the Grill’d family. Your Relish member barcode is not transferrable.
Q. Can I be a member without downloading the App?
Yes, you can - your vouchers will be emailed to you.
Q. What is the difference between member and promotional barcodes?
All members will receive a unique member barcode when they join Relish.
Member barcodes should be used for all transactions that do not involve a promotional offer.
Promotional barcodes are issued to members to enable them to redeem offers. When a member is redeeming a promotional offer, they only need to scan the promotional barcode.
Scanning a promotional barcode will capture the member’s details and link to their 8 and Donate.
Q. What if I scan both, the member and the promotional barcode in one transaction?
Scanning both barcodes will not impact the redemption of a valid promotional barcode.
Q. How do I sign up and does it cost anything?
You can sign up online here or via the Grill’d App to receive your member barcode. There is no cost to join.
Q. What details do you need from me to sign up?
First Name, Last Name, Email, Password, T&C’s Opt-In, Birth date (optional but there’s a birthday reward).
Q. Can I sign up if I don't receive marketing communications?
Yes, as a member you will still receive reward offers.
Q. Do I get a membership card?
No, Relish is an e-membership program, so there’s no pesky (and wasteful) plastic cards.
Q. How do I cancel my membership?
Login to your account and click delete account.
Q. Will my information be shared with anyone else/third parties?
You can read the terms and conditions when registering with Relish or refer to our Privacy Policy here.
