1. The importance of privacy
2. What is your personal information?
3. Why does Grill’d collect, hold, use and disclose personal information?
Grill’d collects, holds, uses and discloses personal information to help us provide you with the tastiest burgers and fluffiest, crispiest chips, and for a number of other purposes, including:
Grill’d may disclose the information collected to agents and employees of Grill’d and/or franchisees of Grill’d and/or their agents or employees but only for the purpose for which such information was collected.
At any time, you may opt out of receiving any communications from Grill’d (other than as required for the operation of Grill’d’s business, e.g. regarding payment of your account).
4. What personal information about you does Grill’d collect or hold?
The type of personal information we collect depends on how we engage with you. Grill’d may collect or hold information received as a result of any dealing, transaction or interaction with you, including:
If you are a prospective franchisee, Grill’d may collect or hold information relevant to becoming a franchisee, including:
If you are an applicant for employment, Grill’d may collect or hold information relevant to such employment, including:
Grill’d may also collect some information that is not personal information because it does not identify you or anyone else. For example, Grill’d may collect anonymous answers to surveys or aggregated information about how users use the Grill’d Website and/or the Grill’d App.
5. How does Grill’d collect your personal information?
Grill’d collects your personal information directly from you unless it is unreasonable or impracticable to do so. Grill’d collects information directly from you when you:
Grill’d may also collect personal information about you from third parties who provide services to Grill’d or on behalf of Grill’d.
Grill’d does not accept or knowingly collect or process personal information of customers under the age of 18 without the consent of a parent or guardian.
6. Cookies and other passive information
Grill’d may log IP addresses (that is, the electronic addresses of devices connected to the internet) to analyse trends, administer the Grill’d Website and Grill’d App, track users movements and gather broad demographic information.
Your web browser may offer settings to disable and/or delete all cookies used on the Grill’d Website and the Grill’d App. If you do disable cookies, the Grill’d Website or Grill’d App may not operate as expected and you may not be able to access certain functions and deleting cookies may result in previous preferences expressed using this browser, such as your account log-in, being forgotten.
Grill’d may use Google analytics to track your use of the Grill’d Website. Google Analytics is a website analytics service provided by Google, Inc that places cookies on your computer’s browser. The information generated by the cookies about your use of the Grill’d Website is transmitted to Google. This information is then used for the purpose of compiling statistical reports enabling Grill’d to analyse the number of visits to the Grill’d Website, the average time spent on the Grill’d Website and the pages viewed. You can configure your browser to disable Google Analytics.
7. Who can Grill’d disclose your personal information to?
On occasion we may disclose your personal information to:
Grill’d may also have arrangements with third party organisations for the promotion and marketing of Grill’d products on their websites. When you access the Grill’d Website or through one of these third party websites and purchase products from us, Grill’d may disclose your personal information to these third parties in order to comply with any contractual obligations Grill’d may have.
Grill’d may also share non-personal, de-identified and aggregated information for research or promotional purposes in connection with providing requested information or services to you, or for the purpose of improving Grill’d products and services.
8. Direct marketing communications
Keeping you in the loop means you get access to the juiciest deals and the best guilt-free offers. To do this, Grill’d may send you direct marketing communications and information about us and our products and services that may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of these methods.
Grill’d does not provide your personal information to other organisations for the purposes of their own direct marketing activities.
Generally, you can deal with Grill’d anonymously. However, in certain circumstances, if you choose to remain anonymous Grill’d may not be able to provide you with certain products or services, which, we are sure you agree, would be a real shame.
10. How can you access, update or correct your personal information?
You may request access to personal information Grill’d holds about you in writing to the Grill’d Privacy Officer whose details are set out below. Grill’d may require you to provide proof of your identity before providing such information.
There may be instances where Grill’d cannot grant you access to the personal information it holds. For example, Grill’d may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, Grill’d will give you written reasons for any results.
If you believe that personal information Grill’d holds about you is incorrect, incomplete or inaccurate, then you may request that Grill’d amends it. Grill’d will consider if the information requires amendment. If Grill’d does not agree that there are grounds for amendment, then Grill’d will add a note to the personal information stating that you disagree with it.
Grill’d takes reasonable steps to ensure the personal information Grill’d holds about you is protected from misuse, interference and loss, unauthorised access, modification or disclosure.
Grill’d may hold your information in either electronic or hard copy form. Grill’d will hold your personal information only for as long as required for Grill’d’s business purposes and otherwise as required by law. Where Grill’d no longer needs to keep your personal information for a permitted purpose, Grill’d will take reasonable steps to destroy your personal information or to ensure that the information is de-identified.
As the Grill’d Website and Grill’d App are linked to the internet, and the internet is inherently insecure, Grill’d cannot provide any assurance regarding the security of transmission of information you communicate to Grill’d online. Grill’d also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to Grill’d online is transmitted at your own risk.
12. Third party payment providers
Whether it’s a Simply Grill’d kind of day, or those crispy Zucchini Chips are your go-to fix those hunger cravings, orders submitted through Grill’d’s online ordering service must be paid for by credit card, debit card or other payment methods via the payment facility provided. This secure payment facility is provided by a third party payment gateway provider. Grill’d does not store your full credit card or debit card details. You can save your preferred payment method through your online ordering account, but Grill’d’s third party provider will store these details for future retrieval. You consent to Grill’d sharing your personal information to any third party payment provider Grill’d engages from time to time.
13. Off-shore disclosure
Grill’d may disclose personal information it collects and holds about you to third party service providers outside of Australia. These third parties are located in overseas countries including, but not limited to the United States of America, Singapore, Japan, Korea and India.
14. Contacting Grill’d
We are here to help. If you have a privacy enquiry or concern, please contact us in writing. Grill’d will endeavour to respond to your enquiry or concern within a reasonable timeframe.
The Grill’d Privacy Officer can be contacted using the details below:
Grill’d Support Office
Post: Level 1&2 South, Building 8, 658 Church Street, Richmond, Victoria 3121
Phone: (03) 9426 1200
If Grill’d is unable to resolve your concern, you can contact us directly to discuss the matter further or lodge a complaint with the Office of the Australian Information Commissioner who can be contacted at www.oaic.gov.au, [email protected] or by calling 1300 363 992
When we mention Grill’d in this policy, we mean all the companies in the Grill’d Group including Grill’d Pty Ltd (ACN 106 297 394), Grill’d Franchising Pty Ltd (ACN 116 019 231), Grill’d IP Pty Ltd (ACN 116 019 213), Grill’d Leasing Pty Ltd (ACN 116 019 259), each Grill’d franchisee and all of our other related companies.
Policy date: 1 September 2023